Privacy Policy

Last updated: 29 September 2026

At Loud Haus, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").

By engaging our services or using our website at loudhaus.com.au ("Website"), you consent to the collection and use of your personal information as set out in this Policy.

Note: This Policy applies to personal information collected by Loud Haus (ABN: 64676732438) operating at loudhaus.com.au, based in Brisbane, Queensland, Australia.

1. What Personal Information We Collect

1.1 Loud Haus collects personal information that is reasonably necessary to provide our services and run our business. The types of information we may collect include:

(a) your name and contact details, including email address and phone number;

(b) information about your business, including business name, website, industry, team size, operational context, and the project you are enquiring about;

(c) payment information. Card details are processed by Stripe, a third-party payment provider, and are not stored by Loud Haus;

(d) correspondence and communications between you and Loud Haus, including emails, session notes, and written briefs;

(e) information you voluntarily share during calls, working sessions, via our Website enquiry form or booking tool; and

(f) basic technical information collected automatically when you use our Website (see clause 8).

1.2 We do not collect sensitive information (as defined under the Privacy Act) unless it is directly relevant to our services and you have consented to its collection.

1.3 Where it is lawful and practicable to do so, we will give you the option to interact with us anonymously. However, if you choose not to provide certain personal information, we may not be able to deliver our services to you.

2. How We Collect Your Information

2.1 We collect personal information:

(a) directly from you when you book a call or service, submit our enquiry form, send us an email, or communicate with us by any means;

(b) through our Website, including via our website platform (Squarespace) and third-party booking tools such as Dubsado;

(c) during the delivery of our services, including in sessions, briefings, and written communications; and

(d) automatically via cookies and analytics tools when you visit our Website (see clause 8).

2.2 We will always aim to collect personal information directly from you. Where we collect information from a third party (for example, from a referral), we will take reasonable steps to notify you of that collection.

3. Why We Collect and Use Your Information

3.1 Loud Haus collects and uses personal information for the following purposes:

(a) to deliver our services to you, including booking, scoping, and executing your engagement;

(b) to process bookings and payments;

(c) to communicate with you about your engagement, follow-ups, and administrative matters;

(d) to send invoices and other transactional communications;

(e) to improve, develop, and personalise our services;

(f) to comply with our legal and regulatory obligations; and

(g) where you have consented, to send you updates, offers, or information about Loud Haus' services.

3.2 We will not use your personal information for direct marketing unless you have opted in to receive such communications. You may opt out at any time by contacting us at hello@loudhaus.com.au or using the unsubscribe link in any marketing email.

4. Disclosure of Your Information

4.1 Loud Haus does not sell, rent, or trade your personal information to third parties.

4.2 We may disclose your personal information to:

(a) third-party service providers that help us run our business and deliver our services, such as our website platform (Squarespace), payment processors (e.g. Stripe), scheduling and client management platforms (e.g. Dubsado), cloud storage providers, and project management tools. These providers are bound by confidentiality obligations and are only authorised to use your information for the purpose of providing their services to us;

(b) our professional advisers, including accountants, lawyers, or insurers, where necessary and subject to confidentiality; and

(c) law enforcement, regulators, or government authorities where we are required to do so by law or court order.

4.3 We take reasonable steps to ensure that any third party who receives your personal information is bound by appropriate privacy and confidentiality obligations consistent with this Policy.

4.4 Some of our service providers store or process data outside of Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers handle your information in a way that is consistent with the APPs.

5. Use of AI Tools

5.1 Loud Haus uses artificial intelligence (AI) tools to support administration, research, drafting, and preparing documents and content, including for client work.

5.2 Where AI tools are used with your information, we use business-grade tools configured so that your information is not used to train their models, and we share only the information needed for the task.

5.3 Any AI-assisted output is reviewed and adapted by Loud Haus before use.

5.4 If you would prefer we do not use AI tools with your information, let us know before your engagement begins and we will work without them.

6. Storage and Security

6.1 We store personal information securely using reputable third-party platforms. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

6.2 While we take these precautions, no data transmission or storage system is completely secure. We cannot guarantee the absolute security of your information transmitted to or from our Website.

6.3 If we become aware of a data breach that is likely to result in serious harm to you, we will notify you and, where required, the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.

6.4 When personal information is no longer required for any purpose for which it was collected, we will take reasonable steps to destroy or de-identify it.

7. Your Rights: Access and Correction

7.1 You have the right to request access to the personal information Loud Haus holds about you, and to request that any information deemed inaccurate, out of date, incomplete, or misleading be corrected.

7.2 To make an access or correction request, please contact us at hello@loudhaus.com.au. We will respond within a reasonable timeframe, and within 30 days of receiving your request.

7.3 We may ask you to verify your identity before providing access to your information. We may decline access in certain limited circumstances permitted under the Privacy Act, in which case we will explain our reasons in writing.

7.4 We will not charge a fee for making an access request, but may charge a reasonable fee for providing access if your request requires significant time or effort to process.

8. Cookies and Website Analytics

8.1 Our Website may use cookies and similar tracking technologies to enhance your browsing experience and gather aggregate analytics about how visitors use the site. Cookies are small text files stored on your device by your browser.

8.2 We use analytics tools, including those built into our website platform, to understand Website usage patterns. These tools collect data in an aggregated, de-identified form. Where we use Google Analytics, Google's privacy policy is available at policies.google.com/privacy.

8.3 You can control or disable cookies through your browser settings. Note that disabling cookies may affect your experience on the Website.

8.4 We do not use cookies to collect personal information for commercial sale or to target you with advertising.

9. Third-Party Links

9.1 Our Website may contain links to third-party websites, including booking tools, social media platforms, and other external services. Loud Haus is not responsible for the privacy practices of those websites.

9.2 We encourage you to read the privacy policies of any third-party website before providing your personal information to them.

10. Updates to this Policy

10.1 We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The current version will always be published on our Website with an updated date at the top.

10.2 Your continued use of our Website or services after any update constitutes your acceptance of the revised Policy. Where changes are material, we will take reasonable steps to notify you.

11. Complaints

11.1 If you have a concern about the way Loud Haus has handled your personal information, please contact us in the first instance via hello@loudhaus.com.au.

11.2 We will acknowledge your complaint within five (5) business days and will aim to resolve it within 30 days. We will keep you informed of progress where a resolution takes longer.

11.3 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.